Customer experience, ook wel klantenbeleving, start thuis. Succes in je business hangt helemaal af van tevreden klanten, maar tegenwoordig lijken we ons vaak vooral te richten op winst, KPI’s en leads in plaats van te investeren in duurzame relaties. We mogen niet vergeten dat een
Wie zich online profileert als expert en interactie creëert met zijn doelgroep, doet aan social selling. Een aanpak die tijd, doorzettingsvermogen en strategie vereist, maar die uiteindelijk gegarandeerd leidt tot meer kwalitatieve leads, meer klantentevredenheid, meer naambekendheid en meer autoriteit. Toch vervangt social selling onze
In an era of major transition with digital disruption, changing organizational models, changing theory of businesses, boards need to listen more to the “outside” world of customers and respond to their increasing power and needs. Every business and every board has in fact the same priority: to
In a nutshell, THE customer journey grows your business if analytics measure and interweave every mark that your customer hits relating to your business, across multiple channels and over specific periods of time. These analytics pool together millions of events, outlining them into journeys that
Nowadays, it’s too easy for businesses to drown amid growing competition. The advent of user-friendly web-building software and straightforward marketing techniques have brought about a surge of startups and entrepreneurs, making some companies with the most flawless of reputations fizzle out like a dead light
Customer Experience is crucial for you. Customer is crucial for you. Yes, it is for sure. It is the key to be future proof. “The purpose of business is to create and keep a customer” as P. Drucker nicely and shortly quoted. This is the start
On Friday, September 28th, 2018, Barack Obama was interviewed in Amsterdam at the Forward Thinking Leadership conference. I drove over 250 km to be there, and his words resonated with us all in the deepest sense. Obama spoke about his experience and compelling takeaways from
Disability service providers (referred to as businesses throughout) have been shifting to a more inclusive approach for disabled persons (referred to as customers or residents throughout), as well as for their families and caretakers. Some understand the need for more customer empowerment, or giving disabled
Referrals are so important for business growth. Acquiring referrals is an age-old, highly potent way of increasing revenue in a business. A potential customer hearing about another’s positive experience with your business not only brings attention to your brand; it makes people much more likely
Customer Experience starts at home … Customer Experience. Nice to have or ? Prosperity in your business and work life thrives off positive experiences from satisfied customers. But nowadays,